Payment Issues
Troubleshooting when payments fail, are rejected, or delayed.
AC - Codes
- AC01 – The format of the specified account number is incorrect
- AC02 – Debtor account number invalid or missing
- AC03 – Creditor account number invalid or missing
- AC04 – The specified account number has been closed in the bank’s accounting records.
- AC05 – Debtor’s account number is closed
- AC06 – The beneficiary’s account number is blocked from receiving/sending payments
- AC07 – Creditor’s account number is closed
- AC08 – BIC/Swift code is invalid or missing
- AC09 – Account currency is invalid or missing
- AC10 – Debtor account is currently invalid or missing
- AC11 – The currency of the creditor account is invalid or missing
- AC12 – Account type is missing or invalid
- AC13 – Debtor account type is missing or invalid
AG - Codes
- AG01 – The transaction is forbidden on this account type
- AG02 – The bank operation code specified in the message is not valid for the beneficiary
- AG03 – The transaction type is not supported/authorized for this account
- AG04 – The agent’s country code is missing or invalid
- AG05 – Debtor agent country code is missing or invalid
- AG06 – Creditor agent country code is missing or invalid
- AG07 – Debtor account cannot be debited
- AG08 – The transaction failed due to invalid or missing user or access rights