Invoicing FAQ
I have received a payment reminder – how do I pay quickly?
You can pay the invoice directly using the payment details found on the invoice (KID/reference, account number, and amount). Once the payment is registered with us, the status updates automatically. If you are unsure of details or missing information, contact accounting@aritma.com.
Can I defer payment or change the due date?
In some cases, it may be possible to arrange a payment deferral. Contact accounting@aritma.com for an assessment.
I have already paid, but the invoice is still marked as unpaid – why?
It may take some time for the payment to be registered, depending on the bank and payment method. If the status has not been updated after 1–2 business days, contact accounting@aritma.com and attach payment confirmation.
I have been charged twice – how do I get a refund?
If you have paid the same invoice multiple times, the amount can be refunded or credited. Contact accounting@aritma.com with documentation of the payments.
I am missing my invoice – can I get a copy sent?
Yes, you can receive a copy of the invoice in PDF format. Contact accounting@aritma.com.
I received the invoice late (or not at all) – what do I do?
Check your spam/junk mail first. If you still cannot find the invoice, contact accounting@aritma.com to have it resent.
I received a notification of a new invoice – does this mean I have already been charged?
An invoice notification means a new invoice has been issued. Payment only occurs when you execute the payment by the due date. Contact accounting@aritma.com if you are unsure.
How do I update invoice details?
To change the billing address, recipient, or invoice email address, contact accounting@aritma.com with the updated information.
The invoice is issued to the wrong company name or legal entity – can it be corrected?
Yes, this can normally be corrected by crediting and issuing a new invoice. Contact accounting@aritma.com with the correct company information.
The invoice was rejected due to missing or incorrect EAN – what does this mean?
This means the EAN number is missing or invalid. Send the correct EAN information to accounting@aritma.com, and we will assist with a new invoice.
I have received an invoice I do not recognize – what could this be?
If you do not recognize the invoice, it should be investigated before payment. Contact accounting@aritma.com for clarification.
How can I see which agreements or subscriptions I have active?
For an overview of active agreements or billing basis, contact accounting@aritma.com.
I do not understand what the invoice covers – can you explain the amount?
We can explain what the invoice consists of and what it covers. Contact accounting@aritma.com for a review.
Why does the invoice cover this period?
The billing period depends on the agreed billing interval and any usage. Contact accounting@aritma.com if you would like a detailed explanation.
Why does the invoice have multiple lines or quantities?
Multiple lines may be due to different services, periods, or surcharges. Contact accounting@aritma.com if anything is unclear.
The invoice is much higher than usual – could there be a mistake?
If the amount deviates significantly from previous invoices, this should be investigated. Contact accounting@aritma.com.
The fees has increased – why has the amount changed?
The Fees are adjusted on 1 January each year in line with the Norwegian Consumer Price Index, with a minimum increase of 2%. The first adjustment will not apply until at least 12 months after the signature date.
I was billed annually but want monthly billing – can this be changed?
This is unfortunately not possible.
I have cancelled the service but am still being billed – what do I do?
This may be due to the notice period or billing for a period already incurred. Contact accounting@aritma.com for clarification.
The invoice is in the wrong currency – can it be changed?
If the invoice is issued in the wrong currency, this can normally be corrected. Contact accounting@aritma.com for further assistance.