Invoicing FAQ

Use the KID number, account number, and amount shown on the invoice. Once the payment is registered, your invoice status updates automatically — usually within 1–2 business days.

If you're missing any details, contact accounting@aritma.com.

We accept bank transfer using the KID and account number on the invoice. If you need to arrange an alternative payment method, contact accounting@aritma.com.

Payment extensions are considered on a case-by-case basis. Reach out to accounting@aritma.com as early as possible — before the due date if you can.

Payments typically take 1–2 business days to register. If the status hasn't updated after that, send your payment confirmation to accounting@aritma.com and we'll look into it.

We'll refund or credit the duplicate amount. Email accounting@aritma.com with documentation of both payments and we'll resolve it promptly.

Depending on your agreement, we may be able to adjust billing frequency. Contact accounting@aritma.com to check what's available for your account.

• 1Check your spam or junk folder first.
• 2If it's not there, email accounting@aritma.com and we'll resend it as a PDF.

Yes — email accounting@aritma.com with the invoice number or date range and we'll send you a PDF copy.

No. A notification means an invoice has been issued, not that payment has been taken. Payment only occurs when you complete the transfer by the due date.

Send your updated billing address, recipient name, or email to accounting@aritma.com and we'll update your account.

Yes. We'll credit the original and issue a new invoice with the correct details. Email accounting@aritma.com with the correct company information.

Send the correct EAN to accounting@aritma.com and we'll issue a corrected invoice.

Yes. Contact accounting@aritma.com with the correct currency and we'll issue a new invoice.

Don't pay until it's been verified. Contact accounting@aritma.com with the invoice number and we'll clarify what it relates to.

We're happy to walk you through it. Email accounting@aritma.com with the invoice number and we'll break down each line item.

It could be. Before paying, contact accounting@aritma.com and we'll review it with you. Increases may be due to higher usage, a new billing period, or a pricing adjustment.

Price changes can be due to volume changes, contract adjustments, or index-based price regulation. Contact accounting@aritma.com for a full explanation.

Multiple lines typically reflect different services, billing periods, or add-ons. Email accounting@aritma.com if you'd like a line-by-line explanation.

Contact accounting@aritma.com and we'll send you an overview of your active agreements and billing basis.

This is usually due to a notice period or billing for an already-started period. Contact accounting@aritma.com with your cancellation details and we'll clarify.